Frequently Asked Questions
Lodging FAQs
Accommnodations and Reservations
Booking & Availability
How many cottages do you have and what's the difference between them?
We have 14 charming cottages, each reflecting one of three decorative themes: Nature, Artist, and Modern. All of our cottages have the same amenities including a king bed, spa style bathroom with made in house bath and body products, microwave, and mini fridge.
What is the Garden House and how is it different from the cottages?
The Garden House offers a spacious retreat perfect for groups and families. Enjoy the comfort of:
- Two dining areas and two fully stocked kitchens
- Accommodations for up to 12 guests (or book Garden House South or East for groups of 6 or less)
- Dedicated parking, outdoor patios, and a private garden entrance
- Sumptuous linens, spa-inspired touches, and house-made bath and body products
How far in advance should I book my stay?
Great question! It depends on the time of year. If you plan to visit in March – May or September – October, we recommend booking your accommodations 45-60 days out.
What amenities are included in each cottage?
All of our cottages have the same amenities including a king bed, spa style bathroom with made in house bath and body products, microwave, and mini fridge.
What size beds do the cottages have?
King beds in every cottage.
Do you provide linens and towels?
Absolutely! Our sumptuous linens and spa-inspired touches throughout our accommodations are sure to leave you relaxed.
Is breakfast included with my stay?
You bet! Expect an adorable breakfast basket to be delivered to your porch each morning between 8:00 – 8:30 am.
Pro tip: Enjoy breakfast on your porch rocker!
What are the "Little Luxuries" I can add to my booking?
These are our in room add ons – add on to celebrate a special occasion or to ensure you’ve got a scrumptious snack waiting for you upon arrival!
Do cottages have Wi-Fi and air conditioning?
Absolutely! We have complimentary WiFi and air conditioning to help you beat the Texas heat!
Is there parking available for each cottage?
We have two parking lots available for our guests. We recommend that guests staying in Cottages 1-3 and 11-14 park in the second/back parking lot and Cottages 4-10 park in the first/front parking lot.
What is your payment schedule for reservations?
At the time of your booking, we will take a 50% deposit. 14 days prior to your arrival, we will charge for the remaining balance.
What is your cancellation policy?
Cancel 15 days or more prior to your your stay for a $75 fee. Any cancellations 14 days or less prior to your arrival will not be refunded.
Do you allow pets on the property?
No pets are allowed on property, but ADA service animals are welcome.
Can you accommodate service animals?
Yes.
Do you allow smoking anywhere on the property?
No. We are a smoke-free property.
What are your quiet hours?
10 pm to 7 am.
What happens if I lose or damage something in my cottage?
Please report it. Per policy, guests will be charged for damages on the card on file.
Can you accommodate guests with children?
The Garden House is a great place to stay if you are bringing your children! We do not have cots available for the cottages.
Do you have accessible cottages for guests with disabilities?
Yes! Cottage #1 is accessible.
What if I have dietary restrictions for breakfast?
You can let us know by entering that information during your booking, or you can give us a call! Please call at least 24 hours in advance to let us know.
Check-in & Check-out
What are your check-in and check-out times?
Check in is at 3 pm or later and check out is 11 am. Please inquire about early check-ins and late check outs as availability for this varies.
What happens if I arrive after your office closes?
No problem at all! We have contactless check in, so you will receive your door code information via text on the day of you check in. Although we have contactless check in, don’t hesitate to stop by the spa or restaurant during operating hours if you have questions. Our team is happy to help! You can also respond to your check in text message if you have any issues or have questions after hours.
Where do I go when I first arrive?
We have two parking lots available for our guests. We recommend that guests staying in Cottages 1-3 and 11-14 park in the second/back parking lot and Cottages 4-10 part in the first/front parking lot.
The Garden House has dedicated parking of its own. Go past our back parking lot, turn left on the first street, then you will see the Garden House at the end of the street on your left.
Because we have contactless check in, feel free to get settled in right away! We welcome you to walk the grounds and stop in the restaurant, spa, or Marigold gift shop during operating hours.
Restaurant FAQs
Restaurant and Dining
Hours & Availability
What are your restaurant hours?
- Monday: Closed
- Tuesday: 11am – 2pm
- Wednesday: 11am – 2pm
- Thursday: 11am – 2pm
- Friday: 11am – 2pm | 5pm – 9pm
- Saturday: 9am – 2pm | 5pm – 9pm
- Sunday: 9am – 2pm
- Garden Buzz Happy Hour: Friday- Saturday: 5pm – 6pm
Do your hours change seasonally?
Our hours can change from time to time based on seasonality. Be sure to always check the website for the most up to date information.
Do I need a reservation to dine at your restaurant?
No, but we highly recommend reservations – especially for weekend brunch!
Can non-guests dine at your restaurant?
Absolutely! Our restaurant and spa are open to the public.
Do you offer takeout or delivery?
We do offer take out.
Menu & Dining Options
What type of cuisine do you serve?
American and internationally inspired cuisine.
Do you accommodate dietary restrictions (gluten-free, vegetarian, vegan)?
We are happy to accommodate any dietary restrictions.
Do you change your menu seasonally?
Yes, we do change our menu seasonally. Always check our website for the most up to date menu items.
Do you grow your own herbs and ingredients?
While we grow a wide variety of herbs on property, we cannot keep up enough to supply our culinary department. However, our herbs grown onsite are often used at the bar!
Do you offer children's menu options?
Yes! We have children’s menus with coloring activities for children.
Special Dining Events
What is Garden Buzz Happy Hour?
Join us every Friday and Saturday from 5-6 to enjoy drink specials in the restaurant for our Garden Buzz Happy Hour! Grab a drink and enjoy the air conditioning or enjoy your drink during a stroll around the gardens. We have plenty of places to stop and relax on our grounds!
Do you host special dining events for cottage guests?
We can help you plan your special event ahead of your stay. We have an excellent catering and events team ready to be at your service! Let us know what your planning or contact summer@elementshospitalityllc.com to inquire or submit an inquiry on our events page.
Can I arrange a private dinner during my stay?
Absolutely! As long as we plan in advance and have availability for your group, we can help you plan a private dinner. Contact summer@elementshospitalityllc.com to inquire or submit an inquiry on our events page.
Bar and Beverages
Bar Hours & Service
What are your bar hours?
Our bar is open when our restaurant is open. Check website for most up to date hours.
Can I order drinks without ordering food?
Absolutely! Have a seat at the bar and enjoy.
Do you serve wine from local vineyards?
Of course! We love our partnerships with local Texas wineries and are happy to serve their wine. Ask our bartenders about their favorites!
What types of cocktails do you specialize in?
Think “garden inspired.” There’s something for everyone, including mocktails.
Spa FAQs
Spa Services and Policies
What spa services do you offer?
We offer a variety of services: massage, facials, head spa, waxing, and body treatments like scrubs, gua sha, and wraps.. All our spa guests can access our infrared sauna after their treatment if they’d like. We offer infrared sauna monthly memberships as well.
Do I need to book spa treatments in advance?
Yes, our spa books up rather quickly, especially during the spring and fall. Please schedule as far in advance as possible.
What are your spa hours?
- Monday: Closed
- Tuesday: 10am – 4pm
- Wednesday: 10am – 6pm
- Thursday – Friday: 10am – 6pm
- Saturday: 9am – 6pm
- Sunday: 9am – 3pm
Can non-guests book spa treatments?
Absolutely! Our spa is open to the public.
What should I expect during my first spa visit?
For your spa visit, expect to be greeted warmly by our staff. They will show you to the locker room area. Your therapist will walk you to your treatment room and prepare you for what to expect. Then all you have to do is relax and enjoy. Afterwards you can rest in our Relaxation Room, then hit the infrared sauna and showers if you’d like!
What is your cancellation policy for spa treatments?
Cancellations made 48 hours or less before a scheduled service appointments will be subject to a charge fee of 50% of the service rate. Customers who miss their appointment without prior notice will be subject to a charged the full amount for the services booked.
Can cottage guests get priority booking for spa services?
We will do our best to accommodate guests staying on-site, but we recommend scheduling your spa appointment as soon as you make your lodging reservation.
What should I bring to my spa appointment?
Come comfortable and ready to relax. We recommend being hydrated for your appointment and continuing hydration throughout the day.
General FAQs
Events and Celebrations
Private Events
Can I host a private event at Hill Country Herb Garden?
Hill Country Herb Garden is perfect for hosting your private event!
What types of events do you accommodate (weddings, corporate retreats, etc.)?
We can accommodate all sorts of private events! From weddings and rehearsal dinners to birthday celebrations to corporate retreats, our team is here to help you plan a memorable event.
What indoor and outdoor spaces are available for events?
You can reserve the entire property for your private event to have exclusive access to all our indoor and outdoor spaces.
Do you provide catering for events?
We do provide catering for our events through the restaurant.
Can I bring my own vendors for events?
We welcome creative partners and vendors, but due to our licensing all food and beverage service must be provided by Hill Country Herb Garden.
How far in advance should I book an event?
It really depends on the size of your event and the time of year. Don’t let timing keep you from reaching out – even with a short turnaround, we will do our best to make your event possible!
Group Bookings
Do you offer group rates for cottage bookings?
Yes! We offer group bookings. To reserve a room block, all 14 cottages must be booked. The Garden House is optional and may be added separately. For more information, click here.
What counts as a group booking?
We consider a group booking a booking of all 14 cottages, but we work with groups of various sizes. Coming with a group but don’t need all 14 cottages? Email us at summer@elementshospitalityllc.com so we can learn more about what you’re looking for and help you plan your stay!
Can groups arrange special dining experiences?
Of course! We can arrange a special dinner for you or a private dinner.
Do you host corporate retreats or team-building events?
Of course! We love working with organizations on their corporate retreats and team-building meetings. Visit elementshospitalityllc.com or email summer@elementshospitalityllc.com for more information.
Location and Accessibility
Getting There
How far are you from downtown Fredericksburg?
We are about 3-5 minute drive to Main Street!
What is your complete address for GPS navigation?
405 Whitney St., Fredericksburg, Texas, 78624
Is there adequate parking on-site?
Yes! We have a front and back parking lot.
Local Area
What attractions are nearby?
We are a short drive from Main St full of opportunities to shop and explore different tasting rooms! Head to Wine Road 290 to explore the many wineries of the Hill Country – or schedule yourself a wine tour.
If you’re into the outdoors, we recommend hiking at Enchanted Rock. For a shorter hike head to Cross Mountain.
How close are you to Fredericksburg's wineries?
Hill Country Herb Garden in Fredericksburg, TX, is ideally located just a short drive—roughly 5 to 15 minutes, depending on the winery—into the heart of the Texas Hill Country wine region along Highway 290. Here’s a breakdown:
- Downtown tasting rooms (e.g., Grape Creek, Pontotoc Vineyard, Andreucci ) are within 5–10 minutes (about 2–4 miles) from the Herb Garden.
- Highway 290 cluster wineries—such as Becker Vineyards, Messina Hof, and Pedernales Cellars —are between 10–15 minutes east along US‑290.
- Many vineyards around Johnson City and Stonewall lie within a 20–30 mile radius, roughly a 25–40 minute drive.
Can you recommend other activities in the area?
Into History? Fredericksburg has lots to explore for history buffs. The National Museum of the Pacific War is definitely a favorite.
Opting for the outdoors? There’s lots to explore – especially during wildflower season!
Need a cowboy hat to commemorate your Texas trip? Head to Felt Boutique and make a personalized straw or felt hat!
- Not sure what you’re looking for? Check out what’s happening while you’re in town – you’re sure to find Live Music during your stay!
Are there shopping areas within walking distance?
Not quite walking distance, but Main St is a short 5 minute drive away and once you park, you can walk up and down Main St. for lots of great shopping!
General Policies and Information
Contact & Communication
What's the best way to contact you during my stay?
Reply to your confirmation texts (or text 830-465-4040) to reach us, stop by the spa, or call us at 830-997-8615!
Do you have 24-hour emergency contact information?
You can respond to your confirmation texts or text 830-465-4040. We do our best to respond at all hours of the day, but we cannot guarantee a response between 11 pm and 7 am.
How do I provide feedback about my stay?
We welcome you to share your feedback at any point during your stay by communicating with our team or emailing us at info@hillcountryherbgarden.com We also invite you to review us online after your stay!
Can I modify my reservation after booking?
Call us at 830-997-8615 and we’re happy to help!