Things to know before your stay

  • OUR COTTAGE POLICIES

    PAYMENT

    We charge 50% of the total price as a deposit at the time of booking.

    Deposits will be refunded (less a $35 cancellation fee) for cancellations made more than 10 days prior to reservation.

    Full reservation payment will be required on cancellations made within 10 days of the reservation date.

    CHECK IN – CHECK OUT

    Check in is between 3 - 6 pm.
    If you anticipate arriving after 6 pm, please call our office at 830-997-8615 and we will provide instructions for self-check in.

    Check out is anytime until 11 am.
    Late checkouts must be approved and are subject to an additional charge.

    CANCELLATIONS

    Hill Country Herb Garden is a family owned and operated property. Due to the small size of our facility, cancellations can greatly affect our business. Therefore, we must uphold our cancellation policy without exception. Please verify your travel plans before confirming your booking. Our cancellation policy is as follows:

    • If you cancel 10 days or less prior to your confirmed arrival date no refund will be issued, and you will be responsible for the entire reservation amount.

    • If you cancel 11 days or more prior to your confirmed arrival date, your deposit will be refunded in full minus a $35 cancellation fee which will be charged to the credit card on file.

    • Refunds will not be issued for no shows, late arrivals, early departures, or cancellations made within 10 days of the scheduled arrival date regardless of the circumstances. There are no exceptions to this policy, including illness, family emergencies, or inclement weather.

    GROUP BOOKINGS

    Group bookings have the option of enjoying special happy hour events, wine or pop-up dinners, brunch, or other dining and beverage options through our in-house culinary program. If you're interested in hosting a private event during your stay, please contact summer@elementshospitalityllc.com for more information.

    CREDIT CARDS

    We accept Visa, MasterCard, Discover, American Express and Travelers Checks welcome. All reservations must be guaranteed with a valid credit card. If booking through a third-party booking site with a virtual card, a valid credit card will be required upon arrival for incidentals.

    PETS

    Pets are NOT allowed on the property, including emotional support animals. We can only accommodate service animals who are ADA Certified. A $500 fee will be charged to the credit card on file for any unauthorized pets found on property and you will be asked to vacate the premises.

    SMOKING

    Hill Country Herb Garden is a 100% smoke free environment, which means absolutely no smoking of any kind anywhere on the property! Guests will be financially responsible ($500) for any cleaning or damage caused by smoking and will be automatically charged to the credit card on file.

    DAMAGE DISCLAIMER

    Our goal is to provide a unique experience for each guest, so we take pride in our linens, furnishings, decor, etc. Please report any spills or damage immediately. We reserve the right to charge for excess cleaning, damages, repairs or replacement costs as we deem necessary. Any fees will be charged to the card on file without prior approval or notification.

    Hill Country Herb Garden is not responsible for loss of money, jewelry, or other valuables. Any items left after your departure can be returned to you for the cost of shipping. Any items not claimed after 30 days will be donated.

    CHILDREN
    If you’re traveling with children, please kindly give our offices a call so that we may adjust your reservation to best accommodate.

    Your confirmed reservation with Hill Country Herb Garden will constitute understanding and acceptance of the stated policies.